A: There are a few possible reasons why your badge may not be allowing you access, including a damaged badge, lack of access permission, or issues with the reader or door controller.
Q: What should I do if my badge is damaged?
A: If your badge is damaged, you will need to contact the FW helpdesk to have a new badge issued.
Q: What should I do if I have not been granted access to a building or door?
A: If you have not been granted access to a building or door, you will not be able to enter even with a functioning badge. You should contact your supervisor or security personnel to request access.
Q: What should I do if the reader beeps and flashes red?
A: If the reader beeps and flashes red, you are being denied entry due to security parameters set by management. You should contact your supervisor or security personnel to inquire about your access permissions.
Q: What should I do if the reader beeps and flashes green but denies entry?
A: If the reader beeps and flashes green but denies entry, there may be an issue with the reader or door controller. You should immediately contact the FW helpdesk to report the issue and request assistance.
Q: What should I do if the reader does not beep when I place my badge on it?
A: If the reader does not beep when you place your badge on it, but is working for others, then your badge is likely damaged. You should contact the FW helpdesk to request a new badge.
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